1812: Inside Account Rep (Govt)
POSITION SUMMARY:
The Government Inside Account Representative is responsible for identifying, developing and growing the prospective and existing local market or specific customer segment by following FedEx Office's sales process.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
- Expand customer base within an assigned geographic territory
- Prospect for new accounts and provide relevant information for the account base
- Create and present value-added business solutions to specific named accounts, within prescribed guidelines
- Build rapport with customers using a consultative sales approach
- Sell targeted products using marketing toolkit materials, authorized websites and value propositions
- Maintain regular contact with designated accounts, per established sales process requirements
- Make sound business decisions with customers through negotiated and established business agreements
- Manage customer interactions and information to ensure continuous and effective business relationships
- Schedule and conduct required sales calls per day to meet activity goals
- Drive target products and promotions, as directed
- Grow relationships and penetrate sales in assigned accounts, as well as qualify leads
- Serve as the primary relationship owner for accounts in territory to ensure proper service and retention
- Provide secondary account coverage for other sales professionals, as required
- Refer orders and/or bids/quotes to appropriate Operations resources
- Refer project management, including outsourcing coordination, to appropriate Operations resources
- Meet or exceed overall performance objectives for existing accounts and territory
- Assist in account recovery
- Sell FedEx Office's value, by identifying solutions and providing outstanding service
- Provide pricing information and pricing levels to named account base, per established pricing guidelines
- Maintain accurate customer relationship management systems, including daily activities and account updates
- Interact with Sales leadership to develop and review sales strategies for calling on sales accounts and prospects
- Build and maintain a pipeline of business at established standards
- Work with other sales resources in a team selling capacity
- Meet all minimum activity standards consistently
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or equivalent education
- 1+ year of inside sales, direct selling experience OR an equivalent combination of selling and customer service experience required
- Prefer experience within the document solutions or print offerings industry
- Experience with Federal Government Agency sales helpful
- Demonstrated understanding of sales financial targets and quotas
- Experience responding to questions and objections and to use scripting, as required
- Proven organization, planning, administrative and business math skills
- Proven skills and aptitude to work in a customer-focused and results-driven environment
- Basic level MS Office computer skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
- Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to work within the appropriate level of independence
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
- (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
- Suggests areas for improvement in internal processes along with possible solutions
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
- Applies Quality concepts presented at training during daily activities
- Supports FedEx Office Quality initiatives
EEO Statement
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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