FA: Sr Designer Learn & Media Tech
POSITION SUMMARY:
The Sr. Designer, Learning Media and Technology at FedEx Office will lead efforts to move learning at FedEx Office utilizing key and evolving media and technology to impact the team member learning experience. This role partners with a group of passionate L&D professionals to create the future of learning for our organization. The Sr. Designer, Learning Media and Technology will plan and drive work to source, recommend, and implement future-focused solutions that provide “just in time, and just for me” learning. In collaboration with the L&D and HR Tech Enablement Teams, Communications Team, and other FedEx business partners, this role will apply your creativity, keen technical know-how and passion for adult learning to create best-in-class learning solutions for our wide array of team member roles while also owning the creation, execution, and sustainment of media solutions, including visual aids and video and audio solutions. Additionally, you will serve as the primary L&D liaison for IT, HR Technology Enablement, and Asset Management, as well as vendor solutions and providers.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Leads efforts to strategize next-level learning in media and technology at FedEx Office.
Leads efforts to source, recommend, and implement leading-edge learning technology solutions.
Establishes and maintains connection with the business to stay abreast of changes in business environment and learning needs in order to continuously meet learners.
Partners with Learning team to define plans/approaches for large-scale, national projects requiring eLearning, complex development, graphic/visual/creative support, and/or emerging technology.
Consults with program teams on learning projects (or portions of larger projects) to create learning recommendations and program maps.
Liaises with Technology teams and Learning Designers to troubleshoot and resolve course functionality issues in the LMS.
Serves as primary contact for IT, Tech Support, and Asset Management to coordinate and resolve software and hardware issues and system upgrades/migrations.
Serves as primary vendor contact and contract admin for development software and applications (Articulate, Adobe, WellSaid, Vyond, etc.), partnering as needed with HR Tech Enablement and Learning Planning & Analytics teams.
Shoots and edits visual and audio footage for in-house video productions and performs all finish-out work to arrive at final product.
Leads and coordinates vendor video production when applicable, managing timelines, content reviews, and vendor relationship for the duration of the engagement.
Consults and makes recommendations for media requests, partnering with Internal Communications where appropriate, to determine the best solution.
Where applicable, attends intake/assessment meetings, program team meetings, etc. to gather business requirements, provide status reports, ensure responsive communication to business owners and SMEs, and identify any variations or risks to agreed-upon project requirements/scope.
Prepares deliverables for use with technology-based systems including the LMS, virtual learning environment, and SharePoint web site including compatibility and QA testing.
Owns and maintains the Talent Management pages of FedEx One, the intranet SharePoint site.
All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s Degree or equivalent experience
5+ years eLearning design, development, and implementation experience
5+ years instructional design or training/facilitation experience preferred
5+ years with learning media development and editing
4+ years project leadership experience preferred
Prior experience working with instructional design principles, methods, and models including ADDIE, SAM, or agile design; adult learning principles; interactive learning design; eLearning design principles for synchronous, asynchronous, and blended strategies
Prior experience with the ISD process including performance analysis, training needs assessment, audience/job/task analysis, course design, content development (storyboards, scripts, practice items), and evaluation preferred
Proficiency in the Articulate Suite (Storyline/Studio, Rise); Adobe Creative Suite (Premiere Pro); experience with Trivantis Lectora and Adobe Captivate a plus
Proven experience working with graphic design, videography, and/or website development
Prior experience working with learning technology infrastructure including LMS, virtual learning environments, and video hosting solutions preferred
Prior experience with eLearning industry standards (AICC/SCORM) preferred
Prior experience consulting with others and ability to work in a collaborative environment
Prior experience working with corporate executives and subject matter experts
Prior experience managing vendor relationships preferred
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
- (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
- Suggests areas for improvement in internal processes along with possible solutions
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
- Applies Quality concepts presented at training during daily activities
- Supports FedEx Office Quality initiatives
EEO Statement
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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